Damaged/Incorrect Items Policy

Effective Date: December 20, 2025

At Vaynor Fashion, we take pride in the quality of our products and strive to ensure that every order arrives in perfect condition. However, we understand that mistakes can happen during the packaging and shipping process. If you receive a damaged or incorrect item, we are here to make it right.

This policy outlines our procedures for handling damaged or incorrect items in compliance with US consumer protection laws.

Our Commitment to Quality

Every product undergoes thorough quality control inspections before shipment. Despite our careful processes, we recognize that items may occasionally arrive damaged due to shipping conditions, or errors may occur resulting in you receiving the wrong item. We are committed to resolving these issues quickly and fairly.

What Qualifies as Damaged or Incorrect

Damaged Items

An item is considered damaged if it:

  • Has visible defects, tears, stains, or damage to the fabric
  • Contains broken zippers, buttons, or other fastenings
  • Shows signs of damage to packaging that has affected the product
  • Has manufacturing defects that affect the item's functionality or appearance
  • Arrives in a condition that makes it unwearable or unusable

Incorrect Items

An item is considered incorrect if:

  • You received a different product than what you ordered
  • The wrong size, color, or style was sent
  • Items are missing from your order
  • You received duplicate items you did not order

Please Note: Normal wear and tear, damage caused by improper use or care after delivery, or buyer's remorse about style or fit do not qualify under this policy. For general returns, please refer to our Refund Policy.

Your Rights Under US Law

Under the Federal Trade Commission (FTC) regulations and various state consumer protection laws, you have the right to:

  • Receive products that match the description provided at the time of purchase
  • Receive merchandise in good, undamaged condition
  • Report defective or incorrectly shipped merchandise
  • Receive a refund, replacement, or appropriate remedy for damaged or incorrect items

Vaynor Fashion is committed to honoring these rights and will work with you to resolve any issues promptly.

How to Report Damaged or Incorrect Items

If you receive a damaged or incorrect item, please follow these steps:

Step 1: Inspect Your Order Upon Arrival

We recommend inspecting your order immediately upon delivery. Check that:

  • All items ordered are included
  • Items match your order confirmation (size, color, style)
  • Products are free from damage or defects
  • Packaging is intact

Step 2: Document the Issue

If you identify a problem, please document it by:

  • Taking clear, well-lit photos of the damaged item(s) from multiple angles
  • Photographing any damage to the shipping box or packaging
  • Taking photos of incorrect items received
  • Keeping all original packaging materials

Step 3: Contact Us Immediately

Time Frame: Please report damaged or incorrect items within 7 days of delivery to ensure prompt resolution.

Contact us using any of the following methods:

Required Information:

  • Your order number
  • Description of the issue (damaged or incorrect)
  • Clear photos of the item(s) and any packaging damage
  • Details about what you received vs. what you ordered (for incorrect items)

Step 4: Await Our Response

Our customer service team will review your claim and respond within 24-48 business hours with resolution options.

Resolution Options

Once we verify your claim, we will offer one of the following solutions based on your preference and product availability:

1. Free Replacement

If the item is in stock, we will ship a replacement at no additional cost to you, including:

  • Free expedited shipping on the replacement item
  • No return shipping charges for the damaged/incorrect item
  • Priority processing to ensure quick delivery

2. Full Refund

If you prefer not to receive a replacement or if the item is out of stock, we will issue a full refund including:

  • 100% refund of the purchase price
  • Refund of original shipping costs (if applicable)
  • No deduction for return shipping

Refunds will be processed to your original payment method within 5-10 business days after we receive confirmation of the issue.

3. Partial Refund (For Minor Defects)

In cases of minor cosmetic defects that do not affect the functionality or wearability of the item, and if you wish to keep the product, we may offer a partial refund as compensation.

Return Process for Damaged/Incorrect Items

If a return is necessary, we will provide you with:

  • A prepaid return shipping label (at no cost to you)
  • Clear return instructions
  • A return authorization number for tracking purposes

Important: Do not return damaged or incorrect items without first contacting us and receiving return authorization. Unauthorized returns may not be processed.

Return Shipping

  • We pay return shipping for all verified damaged or incorrect items
  • You will receive a prepaid shipping label via email
  • No out-of-pocket costs for returns related to our error or product defects

Return Packaging

Please return items in their original condition (if possible) with:

  • Original packaging materials
  • All tags and labels attached
  • Any included accessories or documentation

Processing Time

We are committed to resolving your issue as quickly as possible:

  • Initial Response: 24-48 business hours after you contact us
  • Return Label Issued: Within 1-2 business days of claim approval
  • Replacement Shipment: 1-3 business days after return authorization
  • Refund Processing: 5-10 business days after issue verification

What We Do Not Cover

This policy does not cover:

  • Damage caused after delivery due to misuse, improper care, or washing
  • Items damaged during unauthorized return shipment
  • Normal wear and tear from regular use
  • Subjective preferences about style, color, or fit (see our Refund Policy)
  • Claims reported more than 7 days after delivery without valid reason
  • Items purchased from unauthorized third-party sellers

Carrier Damage Claims

If your package shows obvious external damage upon delivery:

  • Document the damage with photos before opening
  • Note the damage on the carrier's delivery receipt if possible
  • Contact us immediately at office@vaynorfashion.com
  • We will file a claim with the shipping carrier on your behalf

You are not responsible for filing carrier damage claims—we handle this process for you.

Fraud Prevention

To protect both our customers and our business, we reserve the right to:

  • Verify claims with photographic evidence
  • Limit the number of damage/incorrect item claims per customer
  • Investigate patterns of repeated claims
  • Refuse service to customers who abuse this policy

We take fraud seriously while ensuring legitimate claims are handled fairly and promptly.

Your Satisfaction is Our Priority

We understand that receiving a damaged or incorrect item is frustrating and inconvenient. Our goal is to make the resolution process as smooth and hassle-free as possible. We will work with you to find a solution that meets your needs and exceeds your expectations.

Legal Compliance

This policy complies with:

  • Federal Trade Commission (FTC) regulations on mail and internet order merchandise
  • Magnuson-Moss Warranty Act provisions
  • Uniform Commercial Code (UCC) Article 2 on sales of goods
  • State consumer protection statutes
  • E-commerce consumer protection standards

Your statutory rights under applicable federal and state laws are not affected by this policy.

Questions or Concerns?

If you have any questions about this policy or need assistance with a damaged or incorrect item, please don't hesitate to contact us:

Website: vaynorfashion.com
Contact Form: Click here
Email: office@vaynorfashion.com
Address: 11525 11th Ave, Seattle, WA 98122
Support Hours: 09:00 AM – 05:00 PM (Monday – Friday) GMT-8

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with a new effective date. Your continued use of our website following any changes constitutes acceptance of the updated policy.

Thank you for choosing Vaynor Fashion. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.